Pinnacle Medicine & Medical Sciences

(ISSN: 2360-9516)

June 2016, Vol. 3 (3).

© Author(s) 2016. This work is distributed under the Creative Commons Attribution 3.0 License.

Research Article


Geography Of Care Satisfaction In General Hospitals Of The State Health Services Of Guerrero, Mexico.

Cabañas Rosales María de los Ángeles1*, Dr. Rodríguez Sánchez Mercedes Teresa2, Dr. Villaseñor Franco Alma3, Dr. Godínez Jaimez Flaviano4

Candidata al grado de Doctora en Ciencias de Enfermería1*
Docente-Investigadora de la U.A. Enfermería No.1 de la Universidad Autónoma de Guerrero. México.

Doctora en Salud Pública2
Profesora auxiliar en la Facultad de Enfermería y Escuela de Postgrado de la Universidad Nacional de Trujillo, Perú.

Doctora En Geografía3
Docente-Investigadora de la Facultad de Ingeniería de la Universidad Autónoma de Guerrero. México.

Doctor En Estadística4
Docente-Investigador de la Facultad de Matemáticas de la Universidad Autónoma de Guerrero. México.

Accepted 23 June, 2016; Available Online 27 June, 2016.


Care satisfaction is an indicator of the quality of care provided in hospitals. Objective: to determine user satisfaction regarding the care of the emergency department of general hospitals in the state of Guerrero related to overall satisfaction, depending on the facilities, organization, technique; professional skills to provide care; timely information for medical act, socio-demographic aspects, user perception and social actors from a qualitative and geographical perspective. Descriptive, analytical, mixed methods a questionnaire applied four domains: overall satisfaction, facilities, organization and medical act, case study was performed using a semi-structured questionnaire. Quantitative results: 61.2% of users considered very good or good medical care 52.3% have confidence in the medical care provided; 56.8% would recommend the hospital, and 55.3% solved his health problem. Using logistic regression, the most important variables that explain the user satisfaction were: comfort in the area of their stay in the emergency procedures and ease of admission. Qualitative results: Category 1: There is a perception of satisfaction of social actors and users face to cover care needs and expectations, and follow up of the care. Category 2: There is a perception of dissatisfaction of interpersonal care; treatment of staff, waiting time and availability of inputs and / or materials. Conclusions: The discussion concludes with recommendations for continuous improvement of the emergency department of general hospitals in Guerrero.

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